Get focus on your customer satisfaction

NPS for SuperOffice

NPS-score and feedback are critical data in the customer relation and should be available and visible in your SuperOffice solution.

Get NPS.Today into your SuperOffice

NPS for SuperOffice is based on NPS.Today, which is the leading loyalty tool within operational NPS. NPS for SuperOffice ensures you a quick overview of the current customer relationship or a given delivery, in order for you to take proactive and targeted action in your contact with the customer.

With alarms, notification and tasks directly in SuperOffice CRM Online or SuperOffice CRM installed on premises, you can ensure timely follow-up based on customer feedback. With NPS for SuperOffice, you can send your NPS questionnaires to individuals or to a selection of individuals, directly from SuperOffice CRM.

• Simple and efficient measuring of customer experiences
• Ensure that what is delivered meets your quality requirements
• Automated sending of NPS questionnaire
• Automatic alarms and follow-up activities on responses with low NPS score
• Overview via dashboards in SuperOffice

Operational Loyalty Solution

For most people, a loyalty solution is still just an annual customer survey. Often with many specific questions and at worst just using NPS as a supplement. Customer surveys and a “real” operational loyalty program cannot be combined and should be conducted completely separate.

Your operational loyalty program should be powered by a customer experience radar, which measures across the customer experience and should of course always be on. This way, the loyalty program becomes agile and relevant – all the time and not just by individual or annual measurements.

With your NPS.Today integrated into SuperOffice you can send an NPS questionnaire to individuals or to a selection of people created in SuperOffice. This allows you to use current feedback for action in all interactions and across the customer experience.

Get full focus on customer satisfaction

NPS for SuperOffice is an App that integrates NPS.Today with SuperOffice CRM online or SuperOffice CRM installed on premises  With this App installed,  you get a quick overview of the current customer relationship via NPS Score, so you can take proactive and targeted action in your contact with the customer.
With alarms, notification and tasks directly in SuperOffice CRM, you can now ensure timely follow-up based on the current customer feedback.

NPS result shown on the SuperOffice company card

NPS result shown on the SuperOffice person card

On the NPS Campaign tab, you can select which campaign to send.

Prices

Starter package

Price is per server per month, invoiced yearly.

DKK 2.000 pr. month

This package is suitable for small companies or companies with few customers and includes:

  • NPS.Today with 1.000 surveys per year
  • Plug-in to SuperOffice
  • 1 hour NPS coaching per year

Basic package

Price is per server per month, invoiced yearly.

DKK 3.000 pr. month

This package is suitable for Mid-size companies and includes:

  • NPS.Today with 5.000 surveys per year
  • Plug-in to SuperOffice
  • SMS module and 500 messages
  • 2 hours NPS coaching per year
  • 2 survey channels, 5 NPS for Outlook clients

Business package

Price is per server per month, invoiced yearly.

DKK 5.000 pr. month

This package is suitable for larger companies with many customers and includes:

  • NPS.Today with 20.000 surveys per year
  • Plug-in to SuperOffice
  • SMS module and 2.000 messages
  • 10 hours NPS coaching per year
  • 5 survey channels, 50 NPS for Outlook clients

A complete plug-in solution

Many companies are investing time and money to build and maintain an integration between their customer systems and their loyalty solution.
With Amesto’s NPS App, you get a complete solution with full integration, NPS graphics and NPS data directly into your SuperOffice CRM.

Key features

  • Send with CRM-triggers
  • All NPS-data in SuperOffice
  • NPS-response in activities
  • NPS-graphics gives quick overview
  • Notifications and follow-up
  • CRM-dashboards with NPS-data

NPS Coach

As part of the solution, you also get access to assistance for general use, setting up campaigns, categorization, alarms, expansion to new measurements and general best practice.

Getting started

It’s quick to get started with NPS for SuperOffice, and the program is easy to use. We recommend that you use our attractive consulting package, which ensures maximum return on investment in NPS at a low fixed price of DKK 8,000 + VAT.

Why NPS.Today

  • A pure NPS based platform
  • A ready-to-use cloud solution
  • Integrated with SuperOffice CRM
  • Includes NPS counseling and support

Requirements

SuperOffice CRM Online
SuperOffice 8.5-R04 – current release

SuperOffice CRM installed on premises
SuperOffice 8.4 R04 and above

NPS.Today
In addition to a SuperOffice license, an active subscription is required at NPS.today.

Get better insights

The NPS method is unique, because you give the customer the optimal opportunity to provide objective but comparable feedback. This is done by not asking open questions.

With NPS measurements across the customer journey, you can manage and develop your customer-facing employee on the basis of NPS scores.

What is NPS

Net Promoter Score (NPS®) is an effective method to measure, understand and act on the experiences of your customers. Due to its effectiveness, NPS has become a method that many successful organizations exercise to create better customer experiences and more loyal customers and as a result from that, increase their general sales.

Satisfied customers are happy and have received the experience that they expected. Loyal customers, however, experience that they have received more than what they expected, and as a result, are less sensitive to price and are willing to buy more. They are your ambassadors in the market and have the potential to attract new customers. On the contrary, unsatisfied customers overload customer service, are more expensive to maintain and will happily share their bad experiences. They are happy to switch to another brand or company and they are the most expensive customers to encourage to buy. With an NPS-based loyalty program you will achieve crucial knowledge, simple and effectively, about the experiences of your loyal, passive and unsatisfied customers so that you will know to handle them.

How does NPS  work?

The reason that Net Promoter Score has become an international standard is that it is a very simple way of measuring and that the linear connection between Net Promoter Score and growth is documented. Net Promoter Score is called “The Ultimate Question” as you will only ask your customers one question and index the based on their responses:

“How likely is it that you will recommend our company/product and why?”

The Response is valued on a scale from 0-10. You can then classify the customers in three groups, based on their responses.

  • Promoters (scores 9-10) are loyal enthusiasts that will keep purchasing and who are often recommending your organization or product to others. These customers are strengthening the organizations brand through positive Word-of-mouth and are often creating profitable sustainable growth.
  • Passives (scores 7-8)are satisfied but without specific preferences for your organization and “Passives” will therefore be susceptible to your competitors offers.
  • Detractors (scores 0-6) are unsatisfied customers that could potentially damage the organizations brand and prevent growth in the organization through negative mention
NPS for SuperOffice

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